The value of artificial intelligence (AI) is not limited to the industrial and consumer products sectors, but also opens up a new dimension in the public sector and it is deployed responsibly. In this sector, technology is tightly regulated, privacy is protected, and it is transparent and easy to explain. AI can mark the arrival of a new era in public services, empowering citizens and helping restore trust and impartiality in government institutions.

With the emergence of the new wave of AI and Generative AI, great opportunities open up to uniquely integrate AI into government service.

How can artificial intelligence support public sector organizations?

Services for citizens:

Generative AI can help governments and public sector organizations deliver enhanced service experiences. From there, the government is more accessible and less time-consuming by acting as an “Information Assistant” – answering frequently asked questions, recommending services based on input, and handling complaints. Simple matter, as well as trading.

Many governments are already testing chatbots to help answer simple questions about COVID vaccinations, provide support during tax time, and provide answers to common questions. Generative AI helps chatbots handle more open-domain questions on more sophisticated and complex documents, including quick responses to more questions anytime, anywhere, increasing accessibility for fellow citizens. while increasing government efficiency and reducing administrative burdens.

Citizens can even report on their current situation and discover service options they previously didn’t know existed. These tools also help public sector employees focus on strategic projects instead of being tied to boring, repetitive functions like answering routine questions.

Internal efficiency:

Providing public sector employees with the ability to intuitively search and interact through chat with the intranet and public sector documents in an automated way makes it easier to onboard new employees, increasing efficiency across departments departments and divisions, while minimizing administrative burden. This capability enables public sector employees to focus on their priority tasks, reducing burnout and allowing them to do more with fewer resources.

Deep data:

Large language models address interoperability across massive data stores that previously required separate and manual analysis

Insightful and concise summaries of large amounts of media coverage or public responses can be created in seconds. Generative AI raises new angles, questions, or counterarguments that may have been implicitly filtered by the author’s bias. This approach ultimately yields more robust and comprehensive outputs with common sense.

Creative support:

No more writer’s block! Generative can provide useful first drafts of abstracts, outlines, speeches, simple letters, memos, FAQs, white papers, and civic guides. While official communications always require human participation to verify accuracy, use a human “voice,” and ensure that information is complete and not misleading, synthetic AI as a creative writing aid can speed up the process significantly and help ignite the creative fire. while reducing the time it takes to complete common writing tasks.

Generative AI can also help create a more efficient, productive and rewarding work environment for public sector employees. Governments should carefully consider the impact of using AI in their operations and take appropriate measures to ensure that this technology is used ethically and responsibly.

Committed to responsible AI

Along with healthcare and financial services organizations, government and public sector organizations must strive to be seen as the most trustworthy. That means humans must continue to be at the heart of the services provided by governments, while also overseeing responsible deployment by relying on the five fundamental characteristics of responsible AI: explain; Fair; Transparency; Strong character; Comprehensive; Privacy and security.

As long as AI is deployed in a way that includes all the characteristics mentioned above, it can help both governments and citizens in new ways. Always informed, responsible and well-equipped with AI, the public sector has the power to help shape a brighter and better future for everyone.

Hekate – With more than 8 years of experience in the field of artificial intelligence, we are committed to deploying AI responsibly in the public sector and creating practical values. Provides a seamless, efficient, and responsible approach to deploying AI across a variety of environments.

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