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INTRODUCTION

Hekate AI Agents

Hekate’s AI Agent supports automatic interaction, coordination, and context-based task handling in sales, marketing, and customer service activities. The solution helps businesses improve operational efficiency, optimize personalized experiences, and promote a precise, intelligent, and scalable automation service model

Leading technologies

Generative AI

Generative AI is a term used to describe models and algorithms that are capable of generating new content, including audio, code, images, text, simulations, and videos based on learned data.

GENERATIVE AI HEKATE
  • Large Language Models (LLM) are specially trained by Hekate’s team for Vietnamese, tailored for multiple industries and diverse business workflows
  • Deep conversational understanding models that do not rely on rigid keywords
  • Advanced semantic understanding based on natural language processing and deep learning technologies
  • Retrieval-Augmented Generation (RAG) mechanism to access knowledge from internal knowledge bases, ensuring responses are always accurate and based on real business data
  • Reinforcement Learning with Human Feedback (RLHF) mechanism to actively learn from previous interactions, continuously improving conversation quality
Leading technologies

Natural Language Processing

Understands customer context, intent, and sentiment to provide natural and relevant responses aligned with actual needs

  • User intent recognition models
  • Important information extraction models for focused and accurate replies
  • Automatic text normalization models to handle abbreviations, spelling errors, and slang
  • Sentiment analysis models analyzing customer emotions and conversational context
  • Text-to-speech conversion models for AI voice scenarios
Leading technologies

Real-time AI Orchestration technology

AI Agent proactively executes actions, connects with enterprise systems, and orchestrates task chains in real-time

  • Communicate directly with CRM, ERP, and OMS to instantly retrieve and send data
  • Easily configurable “task chains” enable goals such as sales, issue resolution, and upselling
  • Learn and optimize task flows based on customer behavior throughout the session
partners

Trusted by over 300 partners

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Key features

Smart Sales

Group 2456 (2)
Multidimensional customer needs analysis

Proactively asks questions, analyzes context and behavior to identify true customer needs

Group 2456 (5)
Accurate quotation & proposal

Connect with warehouse & pricing policy to offer suitable products according to demand and warehouse status, with quotes and promotions

Group 2456 (4)
Order confirmation & processing

Handles the entire process from order confirmation, discount calculation, and delivery information collection to integration with shipping systems

Group 2456 (3)
Intelligent Upsell & cross-sell

Analyzes shopping cart and customer behavior to recommend complementary products or upgraded versions, maximizing order value

Key features

Smart Marketing

  • Unified omnichannel communication: Maintains seamless conversations across Zalo, Facebook Messenger, Website, Telegram, and more - all handled by the same AI Agent with no interruption or duplication
  • Customer profile building: Records and analyzes conversation history to build dynamic customer profiles, automatically updated based on behaviors, preferences, and purchase history
  • Remarketing: Identifies peak response times and automatically launches personalized remarketing campaigns tailored to each customer segment
Key features

Smart Customer Service

  • Instant 24/7 request handling: Automatically classifies requests by urgency and complexity to route them appropriately or escalate to human staff when needed
  • Conversation quality management: Analyzes customer tone and sentiment in each chat segment to personalize the experience in real time
  • Proactive post-sale care: Automatically sends survey links or follow-up messages to collect customer feedback and assess satisfaction
News

Related News

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HEKATE AI AGENTS

AI Agent is the next-generation digital assistant developed by Hekate, with the mission to optimize business operations through intelligent automation, enhancing customer experience and driving sustainable growth in the digital era

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Contact

  • Software Park 2 - 02 Nhu Nguyet Street, Hai Chau District, Da Nang City
  • business@hekate.ai
  • +84-901-990-002