Leading technologies
Generative AI
Generative AI is a term used to describe models and algorithms that are capable of generating new content, including audio, code, images, text, simulations, and videos based on learned data.


GENERATIVE AI HEKATE
- Large Language Models (LLM) are specially trained by Hekate’s team for Vietnamese, tailored for multiple industries and diverse business workflows
- Deep conversational understanding models that do not rely on rigid keywords
- Advanced semantic understanding based on natural language processing and deep learning technologies
- Retrieval-Augmented Generation (RAG) mechanism to access knowledge from internal knowledge bases, ensuring responses are always accurate and based on real business data
- Reinforcement Learning with Human Feedback (RLHF) mechanism to actively learn from previous interactions, continuously improving conversation quality

Leading technologies
Natural Language Processing
Understands customer context, intent, and sentiment to provide natural and relevant responses aligned with actual needs

- User intent recognition models
- Important information extraction models for focused and accurate replies
- Automatic text normalization models to handle abbreviations, spelling errors, and slang
- Sentiment analysis models analyzing customer emotions and conversational context
- Text-to-speech conversion models for AI voice scenarios