Hekate is a pioneering Artificial Intelligence company founded in 2016 with the mission of “Bringing the benefits of AI to everyone”. We research and develop artificial intelligence in areas such as: Natural Language, Computer Vision, Machine Learning, Big Data Analytics
Building Chatbot using artificial intelligence technology to automatically respond to requests of people and businesses about public service information in Quang Nam province and improve the operation of the 1022 Quang Nam switchboard.
The People’s Committee of Quang Nam province has officially put the Call Center 1022 Quang Nam into operation from April 2, 2021. The 1022 Quang Nam call center is the channel for collecting, processing, answering, and handling socio-economic issues, concerns, and administrative procedures from people and businesses in the province. During the Covid-19 epidemic situation, starting from July 26, 2021, the 1022 Quang Nam switchboard will provide additional answering services about the Covid-19 epidemic for the province’s citizens.
The 1022 Quang Nam switchboard received an average of more than 500 interactions from people and businesses. Quang Nam Provincial People’s Committee has started piloting Chatbot to upgrade the citizen service level of Quang Nam Public Service Information Center through the project of Building and piloting Chatbot in providing public service information.
Accordingly, the project aims to build a Chatbot using artificial intelligence technology to automatically respond to requests from people and businesses about public service information in Quang Nam province, support organizations and people in accessing public service information, and improve the operational efficiency of the 1022 Quang Nam switchboard.
To build an automated messaging platform for more than 1,000 sets of administrative procedures in Quang Nam province and information related to the city’s public services. Quang Nam Department of Information and Communications has cooperated with Hekate to build a management platform and Chatbot that automatically responds to information that many people are interested in on many channels such as Facebook Messenger, Zalo of 1022 Quang Nam.
