PLA18 - Hekate

Message And Order Management System

PLA18 cooperates with Hekate to build and integrate the chatbot into the Zalo Official Account page to introduce product lines and support customer care and sales in the most optimal way, including monthly incentive programs for members.

ABOUT THE PARTNER

PLA18 Group

PLA18 is a B2B marketing consultant and distributor of fast-moving consumer goods (FMCG) for businesses, schools, hospitals, etc. A dedicated, enthusiastic, and experienced team from brands will provide quality goods and services with thoughtful and attentive customer service skills to meet the high daily demands.

OUR PURPOSE

Applying Technology To Improve The Sales Process

PLA18 expects to integrate the chatbot into the Zalo Official Account page to introduce product lines and support customer care in the most optimal way, including promotions, discount vouchers, or shopping vouchers from the recognized chain stores system.

In addition, the system also enhances the time to receive and process orders, as well as the time to advise customers.

our solution

Build And Integrate A Chatbot Into The Zalo Official Account Page

Chatbot integrated into PLA18’s Zalo OA page supports customers to place orders, receive orders 24/7, and transfer orders directly to staffs; all orders’ information will be displayed on the management system. The most basic information includes product name, quantity, address, etc.

OUR SUCCESS

The Value We Create

Thanks to the messaging and order management system, PLA 18 makes a strong first professional impression on its customers. No need to waste time contacting a sales consultant, customers can now actively place orders and receive more incentives thanks to the chatbot system that supports automated messages and order management.