The manufacturing industry is greatly affected when a pandemic or economic crisis occurs. There was a decline in production, forced shutdowns, and large layoffs. While the impact is significant, it also provides an opportunity for the industry to develop better systems that focus on flexibility.

Implementing Virtual Assistants in the manufacturing industry is one of the important solutions to help manufacturing businesses recover. Leverage AI-powered Virtual Assistants to scale operations in three important ways: Streamline processes, improve employee and customer communication, and focus on data.

Improve maintenance efficiency

Using AI virtual assistants in production maintenance departments can help identify problems promptly. AI assistants can be integrated with machines to monitor their performance and alert maintenance staff to potential problems before they become serious problems. This can help reduce downtime and improve the overall efficiency of the production process. AI assistants can also collect data about machine usage and performance, and this information can be used to identify trends or patterns. This helps maintenance staff better understand the needs of their equipment and prioritize maintenance tasks accordingly.

In addition to identifying problems, the speaking AI assistant can also be used to provide instructions on how to resolve maintenance issues. For example, a voice/conversational AI assistant can provide step-by-step instructions to complete a repair or make troubleshooting suggestions and help reduce the need for specialized knowledge or training , while allowing maintenance staff to complete tasks more efficiently.

Improve communication

Internal communication:

One of the main ways AI assistants are changing the manufacturing industry is by improving communication. In manufacturing environments, it can be difficult and time-consuming for workers to communicate with each other or access information. With AI assistants, employees can simply submit their request or question and receive a quick response, saving time and increasing efficiency.

Communicate with suppliers/partners:

Virtual assistants serve as a fast and interactive platform between partners across different time zones without human intervention. Virtual assistants can also provide answers to almost any question in multiple languages such as English, Korean, Chinese,…

Customers can get answers 24/7 through any device as they work across all channels. In particular, virtual assistants can help customers track orders and progress quickly.

This feature makes customers more satisfied with the business’s services. Virtual assistants also make things much simpler when accessing international markets because you no longer have to worry about hiring customer service agents from other countries.

Automate tasks

Virtual assistants help in automating tasks that must be performed regularly and at a specific time. It helps people increase productivity and save time.

For example, voice AI assistants can free up employees to focus on more complex or value-added tasks, increasing overall productivity. Employees can use AI voice assistants to enter data into computer systems, schedule equipment maintenance or retrieve information from databases, and ultimately save time and reduce risk. errors and improve overall accuracy.

See more: Artificial Intelligence – The future of manufacturing industry


Overall, AI virtual assistant solutions are transforming the manufacturing industry by improving communication and automating tasks and processes. As AI virtual assistants become more advanced and popular, it is likely that they will continue to have a significant impact on the manufacturing industry. In the future, it’s possible that AI assistants will be integrated into many manufacturing processes, from assembly line tasks to quality control and more. As the manufacturing industry continues to evolve, it is important for manufacturers to leverage intelligent AI tools and stay ahead of the curve.

Contact our experts at Hekate today to learn more about how we leverage AI tools to simplify complex manufacturing challenges.

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